Barnardo's - Sutton Coldfield

Address: Unit 1a, Barnardo's, Princess Alice Retail Park, Princess Alice Dr, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 6RB, United Kingdom.
Phone:1213556665.
Website: barnardos.org.uk
Specialties: Thrift store.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Used goods, Quick visit, Clothing, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 40 reviews on Google My Business.
Average opinion: 3/5.

Location of Barnardo's

Barnardo

Open Hours of Barnardo's

  • Monday: 10 am–6 pm
  • Tuesday: 10 am–6 pm
  • Wednesday: 10 am–6 pm
  • Thursday: 10 am–6 pm
  • Friday: 10 am–6 pm
  • Saturday: 10 am–6 pm
  • Sunday: 10 am–4 pm

Introduction to Barnardo's Sutton Coldfield

Nestled within the bustling Princess Alice Retail Park, Barnardo's Sutton Coldfield is a beacon of charity and community spirit in the Royal Town of Sutton Coldfield, Birmingham. This thrift store, operated by the renowned children's charity, Barnardo's, offers a unique shopping experience that combines the joy of hunting for pre-loved treasures with the satisfaction of supporting a worthy cause. Let's delve into the details of this establishment, exploring its main services, location, features, practical information, and the positive aspects highlighted in customer reviews.

Main Services

  • Thrift Store: Barnardo's Sutton Coldfield is primarily a thrift store, offering a vast array of pre-loved items at affordable prices. Shoppers can expect to find a treasure trove of clothing, accessories, homeware, books, toys, and more, donated by the local community.
  • Donation Collection: Apart from selling pre-loved items, Barnardo's also collects donations from the local community. Donations can be made during the store's opening hours, with the exception of furniture and large items, which require prior arrangement.
  • Fundraising Events: Throughout the year, Barnardo's Sutton Coldfield hosts various fundraising events and campaigns, such as seasonal sales, craft fairs, and community initiatives, to raise funds for the charity's vital work with vulnerable children and young people.

Location and Access

Barnardo's Sutton Coldfield is situated at Unit 1a, Princess Alice Retail Park, located off Lichfield Road (A4037) in the heart of Sutton Coldfield. The store is easily accessible by public transportation, with several bus services stopping nearby, including the 8A, 8C, and 81. For those traveling by car, there is ample parking available within the retail park, with designated spaces for disabled drivers.

The store's wheelchair-accessible entrance ensures that all visitors can shop comfortably and conveniently. Inside, the store is well-lit, spacious, and easy to navigate, with wide aisles and clear signage. A wheelchair-accessible car park is also available on-site, ensuring that the store is inclusive and welcoming to all.

Featured Characteristics

  • Vintage and Retro Finds: Barnardo's Sutton Coldfield is known for its eclectic mix of vintage and retro items, catering to those with an eye for unique, one-off pieces. From 1950s dresses to 1980s record players, the store's stock is constantly evolving, ensuring that there's always something new to discover.
  • Affordable Prices: As a charity store, Barnardo's Sutton Coldfield offers incredibly competitive prices. Shoppers can expect to find high-quality items at a fraction of their original cost, with regular sales and offers ensuring that there's always a bargain to be had.
  • Sustainable Shopping: By shopping at Barnardo's, customers are not only supporting a vital charity but also helping to reduce textile waste. Each purchase helps to prolong the life of pre-loved items, contributing to a more sustainable and eco-friendly shopping experience.

Practical Information

  • Opening Hours: The store is open Monday to Saturday, from 9:00 AM to 5:30 PM, and on Sundays, from 10:30 AM to 4:30 PM. However, it is always a good idea to call ahead or check the website for any changes to the opening hours, especially during public holidays.
  • Payment Methods: Barnardo's Sutton Coldfield accepts a variety of payment methods, including cash, debit cards, credit cards, and NFC mobile payments, ensuring a convenient and hassle-free shopping experience for all customers.
  • Delivery Service: For those who find it difficult to visit the store, Barnardo's Sutton Coldfield offers a delivery service for larger items. This service is available within a 10-mile radius of the store, with a small delivery fee applicable.

Positive Aspects from Reviews

With an average opinion of 3/5 from 40 reviews on Google My Business, Barnardo's Sutton Coldfield receives praise for its unique shopping experience, affordable prices, and the friendly, helpful service provided by its staff. Customers appreciate the store's eclectic mix of stock, with many mentioning the joy of finding hidden gems and vintage treasures amongst the rails. Several reviewers also commend the store's cleanliness, organization, and spacious layout, making it an enjoyable place to shop.

One satisfied customer raves, "I love this charity shop. The staff are always friendly, and I've found some real bargains here. The shop layout is great, and there's always something new to discover." Another happy shopper adds, "The prices are amazing, and the variety of stock is fantastic. I always find something I love, and it's great to know that my purchase is supporting such a worthy cause."

While some customers have mentioned that the average opinion of 3/5 could be improved, their reviews highlight the store's potential for growth and the areas where it excels. With its commitment to supporting vulnerable children and young people, unique shopping experience, and affordable prices, Barnardo's Sutton Coldfield continues to be a valuable asset to the local community.

In conclusion, Barnardo's Sutton Coldfield is more than just a thrift store; it is a community hub, a treasure trove of pre-loved items, and a testament to the power of charity and sustainability. By visiting this store, shoppers can enjoy a unique shopping experience while supporting a vital cause, making it an unmissable destination for bargain hunters, vintage enthusiasts, and eco-conscious consumers alike.

Frequently asked questions about Barnardo's

What items can I donate?

You can donate clothing, accessories, homeware, books, toys, and more. Large items and furniture require prior arrangement.

How can I access the store?

The store is easily accessible by bus and has ample car parking, including disabled spaces. It's wheelchair-accessible.

What kind of events does the store host?

Barnardo's Sutton Coldfield hosts fundraising events like seasonal sales, craft fairs, and community initiatives.

Can I find vintage and retro items?

Yes, the store is known for its eclectic mix of vintage and retro items.

How can I find out about sales and offers?

Follow Barnardo's Sutton Coldfield on social media or sign up for their newsletter to stay updated on sales and offers.

Reviews of Barnardo's

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DJ R. &. R.
1/5

Popped in today with my wife, who enjoys browsing the books and cups (she admittedly has a bit of a cup addiction !). She picked up a small silver-plated jug for our coffee machine marked up for £3.50 and took it to the downstairs counter to pay. The staff member said, “I need to check this,” and disappeared out back for about five minutes. When she returned, she very abruptly said, “I can't sell you this.” My wife asked, “Why wouldn’t you?” and the reply was, “It was put out by mistake,” before the staff member walked off without another word. Very strange interaction and left us feeling unwelcome. I'm not sure what’s going on, but we won’t be returning.

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jennifer B.
1/5

I went on Monday with a car full of donations. I was rudely told that they couldn't take everything. This is the second time that this has happened. I understand that they might be overwhelmed with donations but they could refuse them in a pleasant manner. I doubt that I will bother donating to Barnardo's again. There are plenty of charity shops around with nice staff.

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Sophie D.
5/5

Absolutely massive charity shop and they let the dog in too. The shop was neat and tidy, and the staff were friendly.

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john C.
1/5

Visited a couple of times now and I'm surprised by the poor management of this store. Judging by all the reviews I'm not alone and it seems that Barnados are in no hurry to do anything about it. The store is spread over 2 floors and is a total mess throughout. Nowadays many charity shops are run and presented in the same way as other High Street chains and as a result enjoy a higher turn over of goods and a higher footfall. Most people today were just commenting on the mess and the fact that it looked like it was just a load of tat. Barnados you are really missing a trick here. Big store great location and an opportunity to create a flagship store they would attract a lot more customers. Instead of answering' We are sorry for your poor experience today blah blah' maybe have a re-think and do something about it.

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Lexi
2/5

Went to have a look around but it's very untidy the displays of bric a brac and board games are messy and the rails could do with a tidy up as the sizes are all over the place. If items were kept neat it would look better. Also some of the prices are over the top. £8 for a primark jumper bit much £16 for a man's winter jumper. Who's working out the prices?

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S M.
3/5

I don’t know what’s going on at this store lately but it’s an absolute mess. Always have enjoyed shopping here as they had such a nice variety of items and clean. It truly looks like dump now and no one really working. Today was our final visit.

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John_rambo
1/5

Very rude staff especially when you take in donations went in a few weeks ago to donate some stuff for them to sell and make some money for their charity asked the assistant where shall I put them he looked at me and then totally ignored me 😞 thought maybe he’s having a bad day but there’s no need for he’s ignorant behaviour, then on Wednesday the 10th Jan 2024 this month took in 4 bags of donations at approximately 5.03pm to be stopped half way through the store by a very rude member of staff who refused my donations she rudely said no donations after 5pm 🕔 what absolutely disgusting behaviour from a charity shop member, to say I was shocked is an understatement. She’s not a volunteer but an actual paid member of staff. Absolutely unacceptable disgusting behaviour, I took my 4 bags of donations to cancer research in Perry Barr Birmingham instead who were absolutely grateful for my charitable donations. I will never shop here or donate anything ever again. If I couldn’t give any stars I would.

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dennis H.
1/5

Awful shop at times, has been better of late on certain days so hit and miss! but a few members of staff, one I believe to be named Vicki is awfully rude and needs to treat people who donate with respect. Very bad customer service from her. Donated 26th April on morning and her sharpness has deterred me from ever donating again. I'm now expecting the same as all your other replies to discruntled customers or those that donate."so sorry to hear you had a bad experience at our Sutton Coldfield branch of Barnardos" please call blah blah blah but you do nothing about it.... I've visited the store numerous times and you can't get your act together so don't bother with the usual reply you offer!! Just sort it!! Dennis