Tiles Direct

Address: 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom.
Phone:2891225665.
Website: tilesdirectni.co.uk
Specialties: Flooring store, Wood and laminate flooring supplier.
Other points of interest: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Tiles Direct

Tiles Direct 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom

Contact

Open Hours of Tiles Direct

Open today until 13:00.

Monday: 09:00–17:00
Tuesday: 09:00–17:00
Wednesday: 09:00–17:00
Thursday: 09:00–17:00
Friday: 09:00–17:00
Saturday: 10:00–13:00
Sunday: Closed

Introduction

Tiles Direct, situated at 69 Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom, is a leading flooring store that specializes in wood and laminate flooring supply. With a strong commitment to quality, service, and affordability, Tiles Direct has established itself as a go-to destination for both residential and commercial clients seeking to enhance their spaces with premium flooring solutions. This comprehensive article will delve into the main services offered by Tiles Direct, its location and accessibility, featured characteristics, practical information, and positive aspects highlighted in customer reviews.

Main Services

Wood and Laminate Flooring Supply: Tiles Direct specializes in the supply of a wide range of high-quality wood and laminate flooring options. Their extensive collection caters to diverse tastes and budgets, ensuring customers find the perfect fit for their projects.
Flooring Expertise and Advice: The knowledgeable team at Tiles Direct offers expert advice on flooring selection, installation, and maintenance. They work closely with clients to understand their needs and provide tailored solutions for exceptional results.
Delivery and In-store Pick-up: Tiles Direct offers both delivery and in-store pick-up options for added convenience. Their efficient delivery service ensures timely and safe transportation of products to customer locations.
In-store Shopping Experience: The showroom at Tiles Direct presents an immersive shopping experience, allowing customers to interact with various flooring samples, get a feel for different textures and colors, and make informed decisions.

Location and Access

Tiles Direct is situated at Dunlop Commercial Park, 3 Balloo Link, in the Balloo Industrial Estate of Bangor, Northern Ireland. The store's strategic location provides easy access for customers from Bangor and surrounding areas such as Newtownards, Donaghadee, and Holywood.

By Car: The store is easily accessible by car via the A2 road, with free on-site parking available for customers. The wheelchair-accessible car park ensures convenience for all visitors.
By Public Transportation: Buses 525 and 13 serve the nearby Balloo Industrial Estate, with stops close to the store. The closest train station is Bangor Train Station, approximately 2.5 miles away.

Featured Characteristics

Wheelchair Accessibility: Tiles Direct is committed to ensuring accessibility for all customers. The store and its facilities, including the entrance and car park, are wheelchair-accessible.
Quick Visit: The store's layout and efficient processes enable customers to enjoy a quick and hassle-free shopping experience, making it an ideal choice for those with busy schedules.
Payment Options: Tiles Direct accepts various payment methods, including credit and debit cards, as well as NFC mobile payments, for added convenience and flexibility.

Practical Information

Positive Aspects from Reviews

Tiles Direct has accumulated an impressive 51 reviews on Google My Business, with an average rating of 4.4/5, indicating a high level of customer satisfaction. Some of the positive aspects highlighted in these reviews include:

Product Quality: Customers consistently praise the high quality and wide variety of products available at Tiles Direct, helping them find the perfect flooring solution for their needs.
Expertise and Service: The knowledgeable and helpful staff at Tiles Direct are often highlighted for their excellent customer service, professional advice, and willingness to go the extra mile to assist customers.
Competitive Pricing: Many customers appreciate the affordable pricing and frequent special offers provided by Tiles Direct, making it an attractive choice for budget-conscious shoppers.
Efficient Delivery: The prompt and reliable delivery service offered by Tiles Direct is another frequently praised aspect, ensuring customers receive their purchases in a timely manner.

In conclusion, Tiles Direct is a well-established and highly-regarded flooring store that caters to a diverse range of customers. With its extensive product selection, expert advice, convenient location, and commitment to exceptional service, Tiles Direct has earned its reputation as a leading destination for wood and laminate flooring supply in the Bangor area.

Frequently asked questions about Tiles Direct

What types of flooring does Tiles Direct specialize in?

Wood and laminate flooring.

Does Tiles Direct offer advice on flooring selection and installation?

Yes; their knowledgeable team provides tailored advice.

What are the delivery and pick-up options?

Tiles Direct offers both delivery and in-store pick-up options.

Is the store wheelchair-accessible?

Yes; the store and its facilities are wheelchair-accessible.

Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.

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