Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom
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Open today until 19:30.

  • Monday: 09:00–19:30
  • Tuesday: 09:00–19:30
  • Wednesday: 09:00–19:30
  • Thursday: 09:00–19:30
  • Friday: 09:00–19:30
  • Saturday: 09:00–19:00
  • Sunday: 10:30–16:30

  • Pet Store: Pets at Home Axminster offers an extensive range of products for pets, including food, accessories, toys, bedding, and grooming essentials. They cater to various pets such as dogs, cats, birds, fish, small animals, and reptiles.
  • Pet Care Centre: The store houses a Pet Care Centre, where professional groomers provide a range of services to keep your pets looking and feeling their best. Services include bathing, haircuts, nail clipping, and flea and tick treatments.
  • In-store Services: Pets at Home Axminster also offers on-site services like pet health checks, nail clipping, and microchipping by trained veterinary nurses. They provide advice on pet health, nutrition, and behavior, ensuring your pets receive the best care possible.
  • Delivery and Click & Collect: For added convenience, Pets at Home Axminster offers a delivery service and a Click & Collect option, allowing customers to shop online and pick up their purchases at the store or have them delivered to their doorstep.

Pets at Home Axminster is located at 13 West Street, in the town center, making it easily accessible. The store is situated near other local amenities, such as supermarkets and shops, providing ample parking opportunities. The store's proximity to the A358 and A303 makes it convenient for customers traveling from surrounding areas.

  • Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring accessibility for all customers. The store and its car park are wheelchair-accessible, with a designated disabled parking bay available.
  • Pet-friendly Store: The store welcomes well-behaved pets, allowing customers to shop with their furry friends by their side. Water bowls are provided for pets, and there's a dedicated pet relief area outside the store.
  • On-site Cafe: While shopping for pet supplies, customers can enjoy a break at the in-store cafe, which offers a variety of hot and cold drinks, as well as snacks and light refreshments.
  • Opening Hours:
    • Monday - Friday: 9:00 AM - 8:00 PM
    • Saturday: 9:00 AM - 7:00 PM
    • Sunday: 10:30 AM - 4:30 PM
  • Payment Methods: Pets at Home Axminster accepts cash, debit cards, credit cards, and NFC mobile payments.
  • Local Area Information: Axminster is a historic market town in East Devon, known for its wool industry and beautiful countryside. The town offers a variety of shops, cafes, and restaurants, as well as nearby attractions like the River Cottage Canteen and Darts Farm.

With an average rating of 4.5/5 from 517 Google reviews, Pets at Home Axminster receives high praise from customers for several aspects:

  • Excellent Customer Service: Many customers mention the friendly and helpful staff, who are always willing to provide assistance and advice on pet care.
  • Wide Range of Products: The store's extensive product selection, covering various pet types and needs, is commended by customers who appreciate the convenience of finding everything under one roof.
  • Convenient Location: Pets at Home Axminster's town center location and easy access from major roads are highlighted as positives by customers, making it a popular choice for local pet owners.
  • Pet-friendly Store: Customers with pets appreciate the store's pet-friendly policy and the provision of water bowls, as it allows them to shop with their pets without leaving them outside.
In conclusion, Pets at Home Axminster offers a comprehensive pet care experience, combining a wide range of products, professional grooming services, and expert advice. With its convenient location, wheelchair accessibility, and dedication to providing excellent customer service, Pets at Home Axminster is an invaluable resource for pet owners in the Axminster area.
They offer pet grooming; health checks; microchipping; and advice on pet health; nutrition; and behavior.
Yes; Pets at Home Axminster is wheelchair-accessible with a designated disabled parking bay.
Yes; the store welcomes well-behaved pets with water bowls provided and a dedicated pet relief area.
Monday - Friday: 09:00–20:00; Saturday: 09:00–19:00; Sunday: 10:30–16:30.
Yes; there's an in-store cafe offering hot and cold drinks; as well as snacks and light refreshments.
Pets at Home Axminster - Axminster
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
5/5

Great service, very polite and helpful friendly staff

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